FAQ

FAQ

Is my package discreet?

Yes. Every order ships in a plain, unmarked box. No logos, no product names, nothing that indicates what’s inside. The shipping label shows only your address and a generic sender name.

Are your products safe?

All silicone products are phthalate-free and made from body-safe materials. Electronic products comply with FCC standards. We source from verified manufacturers who test their materials. If a product contains latex or any potential allergen, it’s clearly labeled on the product page.

What’s your return policy?

Unopened, unused items in original packaging can be returned within 14 days. Opened items cannot be returned due to hygiene standards. Defective or damaged items are replaced or refunded within 7 days of delivery — just send us a photo via WhatsApp.

How long does shipping take?

Standard shipping: 7-12 business days to US addresses. Express: 3-5 business days. Free shipping on orders over $59.

What payment methods do you accept?

We currently accept credit and debit cards through our secure payment processor. More payment options will be added soon.

How do I clean my product?

Use warm water and mild soap. For silicone items, avoid silicone-based lubricants as they can degrade the material. Store products in their original packaging or a clean, dry container. Full cleaning instructions are included with each product.

Can I track my order?

Yes. Once your order ships, you’ll receive a tracking number via email. Standard orders typically get tracking within 2 business days.

I have a question not listed here.

WhatsApp us at +86 13734024632. We respond within 24 hours.